Difficult People Made Easy

Publisher: New Holland Publishers

Your people problems CAN be solved.

You’re a competent professional. You excel at the technical side of your work. But so far no-one has taught you how to handle ‘difficult people’ or toxic team dynamics. That’s where this book comes in.

Difficult People Made Easy explains how you need to THINK and SPEAK when faced with a difficult colleague. Then it reveals specific words and actions you can use.

• Set firm boundaries on what you will – and won’t – take from aggressive or spiteful people.

• Avoid using words which trigger defensive reactions from others.

• Look and sound confident no matter who you’re dealing with.

Eleanor Shakiba is a well-known communication skills trainer and coach and has taught over 50,000 professionals how to solve people problems at work.

Eleanor wrote Difficult People Made Easy in response to requests from clients for step-bystep instructions on handling toxic work situations. In this book she shares hundreds of tips for staying calm and speaking up in tough situations.